How to fix my Roku TV that doesn’t turn on?

Roku has gained a lot of popularity in recent times. Making it one of the best streaming platforms that offers almost all types of streaming services in one place. You can watch your favorite shows from different streaming platforms without switching between the platforms. That’s right, Roku has made it possible to watch all shows & movies in one place.

One can enjoy all this entertainment service with their family, friends, or loved ones. What if you plan everything for a perfect weekend evening and you find out the Roku TV is not turning on? Now, this can be the most frustrating thing when you are about to spend the best time with your loved one, and the device is not working anymore.

If you are one of those who is facing the same issue. then be rest assured you are at the correct place. In today’s article, we will be learning about some amazing troubleshooting methods that will help you to resolve the issue.

How can one fix a Roku TV if it’s not turning on?

Roku TV is one of the best entertainment service providers currently present in the market. They are known for their offerings, quality, and affordability. Generally, such type issues do not occur more often with the Roku TV, but if it does then there can be many possibilities. That led to such a situation. In today’s article, we will cover all the possibilities along with a solution for your easy & better understanding.

1. Check the remote.

The Roku TV is not turning on, maybe because of the remote. That’s right, you heard it correctly. there is a possibility that the issue is with the remote and not with the TV. Because if the remote itself is not working, it won’t turn on the TV as well. In order to identify the issue, try accessing the unit with the buttons present on the TV. If the TV button works and the TV turns on, that means the issue is with the remote and not with the Roku unit. In such scenarios, try checking if the remote is getting a proper power supply i.e. check if the batteries in the remote need to be replaced or not. If yes, then replace the old batteries with the new ones, and the problem is resolved.

2. Check the power source.

For any electronic device or unit, the power supply is the most important thing. Without a power source, the device won’t even turn on. That’s right, this can be one of the reasons why your Roku unit is not turning on. Now the question is how to check if the problem is with the power source or with the power cables.

To start with, Unplug the power cable of the TV from the power source and try connecting any other device with it to check if the power source is working fine. With the help of these methods, one can easily identify if the issue is with the power source or not. If the other device is working fine then there is no problem with the power source.

3. Check the connections.

Once you are done checking with the power source, the next important task is to check if there is a problem with the power cable or not. And not just with the power cable, but with any other device that is connected to the TV via a cable. For instance, try connecting the Roku TV power cables with any other power source with the help of an extension if required. This will help us to understand if there is any issue with the power cable. If the TV turns on, then there is no problem with the power cables as well. Now just connect the power cables properly to the previous power source, and the issue will be resolved.

4. Restart your Roku unit

By this time, you have already checked the remote, power source, and connections. If everything is going fine with the basic inputs. Then there must be a temporary software error that is causing the TV to not turn on. This can happen due to poor memory management of the device or if the cache has not been cleared for a long time. A restart will help the device clear the cache, sort the network issue, and many more. Below are the steps to restart the Roku TV.

I. If the TV Screen is accessible

Step 1:- Go to the Roku Settings page from the home menu.

Step 2:-  Goto System and select System Restart

Step 3:-  Press OK, and the device will execute the restart process.

II. If the TV Screen is not accessible

Use the Roku remote and press:

Step 1:- “Home button” 5 times

Step 2:- “Up button” once

Step 3:-  And the “Rewind button” twice

Step 4:- Lastly, press the “Fast Forward button” 2 times

III. Using the Reset button.

Step 1:-  Locate the reset button (Generally found at the back of the TV near HDMI ports).

Step 2:- As the button is too small in size, use a thin object to access the button. Likewise, paper clip or pen.

Step 3:-  Press the button and hold it for 10 to 15 seconds.

Step 4:- Release the button, and the TV will execute the restart process.

5. Power cycle your Roku.

Well, even after executing the restart process, if the device still persists, continue the issue. Then the next similar option we have is power cycle.  A power cycle is a process to release the residue power from the device. This method is more of a similar process to restart but has some greater effects and resolution as compared to the normal restart. This process generally includes unplugging the power cables from the power socket and then waiting for a few minutes. This will lead to clearing the power glitch from the device if any are present. After 10 to 15 minutes, plug in back the power cables to the wall and turn on the device. This will execute a manual reset process with the help of which the issue can be resolved.

6. Check whether HDMI Cables are correctly connected or not.

HDMI cables are one of the most common types of input chords that are used for Roku TV. HDMI cables are kind of a bit difficult to connect as compared to any other chords. That is why it is essential to check if the HDMI cables are properly connected to both ends. Even a single loose connection will lead to a no-display error. Also, make sure the cables you are using are not damaged and are in working condition. Once done, reconnect the HDMI on both ends properly and try turning on the TV. If the issue was due to HDMI, then it will be resolved.

7. Check Surge protectors

Surge protectors are definitely the best appliances one can use to safeguard their devices. However, such types of appliances add an extra layer of power verification in order to provide safety to the device. This type of layer can sometimes be the reason why your Roku is not turning. There are possibilities that the power surge is not working properly, may it be because of the dust present inside or due to some other reason. But because of this, the extra power security layer won’t allow the device to connect with the power source, and the TV won’t turn. It is always advised to check the surge protectors to see if they are in proper working condition or if they need to be replaced.

8. Update firmware

With the continuous evolution of the technical age, firmware updates have become as important as the device itself. In order to achieve the best performance and accuracy from the device, one should always keep the device up to date with the latest firmware versions. There are chances due to an outdated firmware version, the device may start working strangely, and after some time, it might stop working. It is suggested always to keep the devices updated to the latest firmware version. In order to enjoy the uninterrupted service.

9. Factory Reset your Roku unit.

Factory reset is a process to restore the complete device settings as it was before while purchasing. This process helps to clear power glitches, caches, and advanced settings alterations that may lead to such types of issues.

Note – Please execute the factory reset process only if you have tried all the above troubleshooting methods. As this will erase all the data stored in the device. Be it login information, app date, or customized settings.

i. Reset Roku TV models that have reset button.

Step 1:- Locate the reset button (Generally found at the back of the TV near HDMI ports).

Step 2:- As the button is too small in size, use a thin object to access the button. Likewise, paper clip or pen.

Step 3:- Press the button and hold it for 20 to 30 seconds.

Step 4:- Release the button, and the TV will execute the restart process.

ii. Reset Roku TV models which do not have a reset button.

Step 1:- Go to the home screen using the “Home” button from your Roku box remote.

Step 2:- Scroll down and Select “Settings”.

Step 3:- Then click on “System”

Step 4:- Select “Advanced system setting”

Step 5:- Click on “Factory Reset”.

Note:- Once you click on “Factory reset” the device will prompt you for confirmation.

Step 6:- Confirm the process and complete the task as given on the screen

Note:- The device might ask for a 4-digit verification code to avoid any unwanted resetting.

Step 7:- Enter the code and press “OK”.

Note:-  As soon as you press “OK” the device will initiate the process.

10. Contact Customer support

Sometimes there are chances that the devices have some serious technical or software issues that need professional attention. In order to prevent any accidental damage to the device, it is always advised to connect with the customer support team. Custom support will not only help you resolve the issue but also take charge of device safety as professional support from the manufacturer’s end. If you have tried all the above-mentioned methods, then it is advised to contact customer support for proper resolution

FAQs

Conclusion

Roku TV is one of the most popular streaming platforms currently present in the market. But even the best services sometimes have the issue while delivering the service. In the very same way, if you are facing an issue with your Roku box, try implying any of the above troubleshooting methods for quick resolution. If the issue continues to persist, then it is advised to contact customer support. There can be a possibility that the device has some serious technical or firmware issues. In order to avoid any unwanted damage, please make sure you connect with professionals from customer support for the best resolution.